Privacy Policy

Here at Shear Success, we understand that your personal details have been entrusted with us and we are committed to keeping that information private and safe at all times. Personal information that has been given to us in person or through our website or information we have learnt from you by having you as a client will be used only within the boundaries of our privacy policy.

Appointment Bookings & Cancelations

All first visit hair appointments require a £10.00 deposit when booking. This can be paid in salon or over the telephone. Your deposit is non refundable if you do not give 24hrs notice to cancel or reschedule your appointment. To all existing guests, a 24hr notice period is required to cancel or reschedule an appointment. This gives us time to resell the appointment to another guest who is on our waiting list. There is a charge of 50% of the booked appointment service for clients who do not cancel or reschedule within the notice period time.

Online Bookings

When booking your hair service, please ensure to book your appropriate finish, eg a blow-dry or cut and finish. Failing to book in the appropriate finishing service could result in the appointment needing to be rescheduled. The online booking system cannot automatically compensate for this when booking.

Patch Test policy

A patch test is required at least 48hrs in advance of any hair colouring service and/or eyelash/eyebrow tinting service.

Data

When providing us with your data you are allowing us to store and use your personal information in accordance with this policy. Your personal information will NEVER be supplied to a third party without your consent and will only be done so to prevent fraud or if we are required to by law. We store your personal information such as full name, address, telephone numbers and email addresses and will also keep a record of dates and times you came into the Salon, what services we provided and any offers that were used.

Personal Information

Your personal information will only be used for our own records, to inform you of information, to inform you of your upcoming appointment, about our products and services, about current offers and promotions or changes to any of our policies, terms and conditions unless you have declared that you do not wish for us to do so. Your information is only accessed by staff at Shear Success if they need it to carry out their duties within the company and is secured on our server which is all password protected. If at any time you would like us to stop contacting you for marketing purposes please contact salon@shearsuccess.co.uk. We want to make sure your personal data is always up to date if you think the information we hold about you is incorrect or needs updating please get in touch.

Contact

If you have any questions regarding our privacy notice please contact us below.